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Have Questions?
We have the answers.

Can you help me with Airport Transfer?

Yes of course, get in touch with us and we will arrange the details after booking an appointment.

I want more information on the schedule & Payment

To secure your reservation at Banana House Villa, please take note of our booking policy:

  1. Deposit: A 50% deposit of the total booking price is required to confirm your reservation. This deposit can be paid via bank transfer or mobile money (M-pesa). Details for payment will be provided upon booking confirmation.
  2. Remaining Balance: The remaining balance of your booking is due one month before the arrival date. We will send you a reminder closer to the payment deadline to ensure a smooth and hassle-free process.
  3. Last-Minute Bookings: For bookings made within one month of the arrival date, full payment of the booking price is required at the time of reservation. This ensures that your booking is confirmed and secured.
  4. Payment Methods: We accept payments via bank transfer or mobile money (M-pesa) for your convenience. Our team will provide you with the necessary details to facilitate your payment securely.
  5. Confirmation: Once the deposit or full payment is received, we will send you a confirmation email with all the necessary details for your stay at Banana House Villa.

Please note that failure to make the required payment within the specified timelines may result in the cancellation of your reservation.

Should you have any questions or require further assistance regarding the booking process or payment options, please do not hesitate to contact our team. We are here to help make your reservation process as smooth as possible.

When can I cancel a booking?

Banana House Villas, we understand that plans can change. Please take note of our cancellation policy below:

  1. Cancellation made one month (or more) prior to the arrival date: A cancellation fee of 25% of the deposit will be deducted. The remaining amount will be refunded.
  2. Cancellation made two weeks prior to the arrival date: A cancellation fee of 50% of the deposit will be deducted. The remaining amount will be refunded.
  3. Cancellation made one week prior to the arrival date: A cancellation fee of 75% of the deposit will be deducted. The remaining amount will be refunded.

We encourage you to inform us as soon as possible if you need to cancel your reservation. Please note that any cancellations within one week of the arrival date may result in the forfeiture of the full deposit.

Is a cook available during the stay?

We understand that a personalized dining experience can greatly enhance your stay. We are pleased to offer the service of a dedicated cook upon request. Whether you prefer to have delicious meals prepared for you daily or for specific occasions during your stay, our skilled cook is available to cater to your culinary needs.

Please note that availability of the cook is subject to prior arrangement and is not included in the standard villa rental. Additional charges for groceries and ingredients may apply.

Can I place a special request during my stay?

Please note that availability of the cook is subject to prior arrangement and is not included in the standard villa rental. Additional charges for groceries and ingredients may apply.

If you have specific requests such as flower arrangements, a beautifully set dinner table, or any other special touches to enhance your stay, please let us know. Our dedicated team is here to fulfill your wishes and create a bespoke experience tailored to your preferences.

What are some of the house rules

To ensure a pleasant and enjoyable stay for all our guests, we kindly request your cooperation in adhering to the following house rules:

  1. No Smoking Inside the House: Smoking is strictly prohibited inside the villa. If you wish to smoke, please do so in designated outdoor areas and dispose of cigarette butts responsibly.
  2. No Pets Allowed: As much as we love animals, we regretfully cannot accommodate pets at Banana House Villa. We appreciate your understanding in ensuring a comfortable environment for all our guests.
  3. Respectful Noise Levels: Please be considerate of our lovely neighbors by keeping noise levels to a minimum, especially during the late evening and night hours. This allows everyone to enjoy a peaceful and uninterrupted stay.
  4. Pool Safety: Our swimming pool is a wonderful feature of Banana House Villa. However, please exercise caution and ensure the safety of yourself and others. There is no lifeguard on duty, so it is essential to supervise children at all times and adhere to pool safety guidelines.
  5. Care for the Property: We kindly request that you treat Banana House Villa with care and respect. Any damages or breakages caused during your stay may incur additional charges.
  6. Visitors Policy: Please inform our team in advance if you plan to have visitors during your stay. For security reasons and the comfort of all guests, we request that visitors be limited to a reasonable number and comply with the house rules.
  7. Compliance with Local Laws: Please adhere to all applicable local laws, regulations, and customs during your stay at Banana House Villa.

We greatly appreciate your cooperation in following these house rules. They are designed to ensure the comfort, safety, and enjoyment of all our guests. If you have any questions or require further clarification, please feel free to reach out to our team. Thank you for choosing Banana House Villa, and we wish you a fantastic and memorable stay

3 bedroom villa with swimming pool

Request availability

Talk to one of our booking managers for availability!

Ngoma

T: +254743273939 |E: booking@bananahousevilla.com

Martin

T: +254706112889